Terms and Conditions

Welcome to ONE EXPERIYA! We are thrilled to have you as our valued customer. Before you proceed with booking any of our travel services or using our website, we kindly request that you carefully review and acknowledge the following terms and conditions. These terms and conditions govern the use of our website and the contractual relationship between you (the customer) and ONE EXPERIYA (the company).

  1. Booking and Payment:
    1.1 By making a booking with ONE EXPERIYA, you acknowledge that you are at least 18 years old and possess the legal authority to enter into a binding agreement.
    1.2 All bookings are subject to availability and confirmation.
    1.3 Full payment is required at the time of booking unless otherwise specified. Payment methods accepted include major credit cards, bank transfers, or any other payment methods indicated during the booking process.
    1.4 Prices are quoted in the currency specified and are subject to change without prior notice due to fluctuations in exchange rates, taxes, or other factors.
  2. Cancellations and Refunds:
    2.1 Cancellation policies vary depending on the specific service or package booked. Please refer to the individual product or service description for the applicable cancellation policy.
    2.2 In the event of cancellation, refunds will be processed according to the specified cancellation policy. Refunds may be subject to cancellation fees, administrative charges, or non-refundable components, as outlined in the cancellation policy.
    2.3 ONE EXPERIYA reserves the right to cancel or modify bookings due to unforeseen circumstances or events beyond our control. In such cases, alternative options or a full refund will be offered.
  3. Travel Documents and Insurance:
    3.1 It is the responsibility of the customer to ensure that all required travel documents, such as passports, visas, and health certificates, are valid and obtained before the travel dates. ONE EXPERIYA will not be held liable for any issues arising from inadequate or expired travel documents.
    3.2 We strongly recommend that customers obtain comprehensive travel insurance to cover any unforeseen events, such as trip cancellations, medical emergencies, or loss of personal belongings. ONE EXPERIYA is not responsible for any expenses or losses incurred due to the absence of travel insurance.
  4. Travel Itineraries and Modifications:
    4.1 The itineraries provided on our website or through our customer service team are indicative and subject to change. While we strive to maintain the accuracy of the information, unforeseen circumstances or operational requirements may necessitate modifications to the itinerary.
    4.2 ONE EXPERIYA reserves the right to make necessary changes to the itinerary, including but not limited to the order of activities, accommodation, transportation, and attractions. Any changes will be communicated to the customer in a timely manner.
  5. Liability:
    5.1 ONE EXPERIYA acts as an intermediary between customers and various service providers, such as airlines, hotels, transportation companies, and tour operators. We strive to ensure the highest quality of service, but we do not accept liability for any deficiencies, accidents, delays, or losses incurred during the provision of these services by third-party providers.
    5.2 Customers are responsible for their own safety and well-being during the tour or travel experience. ONE EXPERIYA will not be held liable for any personal injury, loss, or damage to personal belongings.
    5.3 Customers are advised to comply with local laws, customs, and regulations of the destination(s) they are visiting. ONE EXPERIYA will not be responsible for any consequences resulting from non-compliance with these laws.
  6. Privacy and Data Protection:
    6.1 ONE EXPERIYA is committed to protecting your privacy and ensuring the security of your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.

By accessing our website, making a booking, or using our services, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions. If you have any questions or require further clarification, please do not hesitate to contact our customer service team.


[email protected]

202 – Deyaar Building, Al Barsha 1 – Dubai, UAE